- Observability: other versions:
- What is Elastic Observability?
- What’s new in 7.16
- Send data to Elasticsearch
- Spin up the Elastic Stack
- Deploy Elastic Agent to send data
- Deploy Beats to send data
- Elastic Serverless Forwarder for AWS
- Deploy serverless forwarder
- Configuration options
- Troubleshooting
- Observability overview page
- Application performance monitoring (APM)
- Log monitoring
- Metrics monitoring
- Synthetic monitoring
- User Experience
- Explore data
- Alerting
- Cases
- CI/CD Observability
- Fields reference
- Tutorials
IMPORTANT: No additional bug fixes or documentation updates
will be released for this version. For the latest information, see the
current release documentation.
Open and manage new cases
editOpen and manage new cases
editOpen a new case
editOpen a new case to keep track of issues and share the details with colleagues.
- Go to Cases → Create new case.
-
Give the case a name, add any identifying tags, and enter a description.
In the
Description
area, you can use Markdown syntax to create formatted text. -
Under External incident management system, select a connector. If
you’ve previously added one, that connector displays as the default selection. Otherwise, the
default setting is
No connector selected
. - After you’ve completed all of the required fields, click Create case.
Manage existing cases
editYou can search existing cases and filter them by tags, reporter, and status: open, in-progress, or closed.
To view a case, click on its name. You can then:
- Add a new comment.
- Edit existing comments and the description.
- Add a connector (if you did not select one while creating the case).
- Send updates to external systems (if external connections are configured).
- Close the case.
- Reopen a closed case.
- Edit tags.
- Refresh the case to retrieve the latest updates.
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