- Kibana Guide: other versions:
- What is Kibana?
- What’s new in 7.12
- Kibana concepts
- Quick start
- Set up
- Install Kibana
- Configure Kibana
- Alerting and action settings
- APM settings
- Banners settings
- Development tools settings
- Graph settings
- Fleet settings
- i18n settings
- Logs settings
- Metrics settings
- Machine learning settings
- Monitoring settings
- Reporting settings
- Secure settings
- Search sessions settings
- Security settings
- Spaces settings
- Task Manager settings
- Telemetry settings
- Start and stop Kibana
- Access Kibana
- Securing access to Kibana
- Add data
- Upgrade Kibana
- Embed Kibana content in a web page
- Configure monitoring
- Configure security
- Production considerations
- Discover
- Dashboard
- Canvas
- Maps
- Machine learning
- Graph
- Observability
- APM
- Elastic Security
- Dev Tools
- Stack Monitoring
- Stack Management
- Fleet
- Reporting
- Alerting and Actions
- REST API
- Kibana plugins
- Accessibility
- Release notes
- Developer guide
IMPORTANT: No additional bug fixes or documentation updates
will be released for this version. For the latest information, see the
current release documentation.
ServiceNow action
editServiceNow action
editThe ServiceNow action type uses the V2 Table API to create ServiceNow incidents. The ServiceNow ITSM connector can be used for rule actions and cases. The ServiceNow SecOps connector can only be used for cases.
Connector configuration
editServiceNow connectors have the following configuration properties.
- Name
- The name of the connector. The name is used to identify a connector in the Stack Management UI connector listing, and in the connector list when configuring an action.
- URL
- ServiceNow instance URL.
- Username
- Username for HTTP Basic authentication.
- Password
- Password for HTTP Basic authentication.
Preconfigured action type
editmy-servicenow: name: preconfigured-servicenow-action-type actionTypeId: .servicenow config: apiUrl: https://dev94428.service-now.com/ secrets: username: testuser password: passwordkeystorevalue
Config defines information for the action type.
-
apiUrl
- An address that corresponds to URL.
Secrets defines sensitive information for the action type.
-
username
- A string that corresponds to Username.
-
password
- A string that corresponds to Password. Should be stored in the Kibana keystore.
Action configuration
editServiceNow actions have the following configuration properties.
- Urgency
- The extent to which the incident resolution can delay.
- Severity
- The severity of the incident.
- Impact
- The effect an incident has on business. Can be measured by the number of affected users or by how critical it is to the business in question.
- Short description
- A short description for the incident, used for searching the contents of the knowledge base.
- Description
- The details about the incident.
- Additional comments
- Additional information for the client, such as how to troubleshoot the issue.
Configure ServiceNow
editServiceNow offers free Personal Developer Instances, which you can use to test incidents.
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