Troubleshooting

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This section provides a series of troubleshooting solutions aimed at helping users fix problems that an Elasticsearch deployment might encounter.

General

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Data

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Management

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Capacity

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Snapshot and restore

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Other issues

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Contact us

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If none of these guides relate to your issue, or you need further assistance, then you can contact us as follows:

  • If you have an active subscription, you have several options:

    • Go directly to the Support Portal
    • From the Elasticsearch Service Console, go to the Support page, or select the support icon that looks like a life preserver on any page.
    • Contact us by email: [email protected]

      If you contact us by email, use the email address that you registered with so that we can help you more quickly. If you are using a distribution list as your registered email, you can also register a second email address with us. Just open a case to let us know the name and email address you want to add.

  • For users without an active subscription, visit the Elastic community forums and get answers from the experts in the community, including people from Elastic.